1. Availability of the Responsible Gambling Code of Conduct

The Code is available on the Partnered Logic website at www.partneredlogic.com, by request to info@partneredlogic.com, or by calling 1800 565 950.

2. Responsible Gambling Message

“Partnered Logic is committed to selling raffle tickets responsibly to support community and charitable organisations”.

This message will be displayed on the Partnered Logic website and on material developed for the promotion and conduct of raffles on behalf of community and charitable organisations.

A responsible gambling message is available to customers placed on hold prior to or during telephone contact.

3. Responsible Gambling Information

For most people, playing raffle games is fun and entertaining; however, for some people playing can become a problem. Responsible play is about being informed, having fun and knowing your limits.

If playing raffle games is no longer fun, or if you’re concerned about someone close to you, help is available.

Free and confidential support is available 24/7 by calling Gambling Help on 1800 858 858 or visiting www.gamblinghelponline.org.au.

Hearing impaired callers can use the National Relay Service. Interpreter services are available for non-English speakers.

This information is also available on the Partnered Logic website, by request to info@partneredlogic.com, or by calling 1800 565 950.

4. Gambling Product Information

The terms and conditions for the conduct of a raffle will be printed on the ticket and/or information material designed to promote the raffle, and made available on the Partnered Logic website, by request, or by calling 1800 565 950.

This information will include how to enter and the odds of winning the stated prizes based on total possible ticket sales.

5. Interaction with Customers

Partnered Logic will assist customers who request information about help with a gambling problem. This includes referral details to Gambler’s Help services and related support materials.

For customers who have indicated a gambling problem, or where Partnered Logic believes a customer may be overextending themselves financially:

• For in-person sales: Suggest a cooling-off period before purchasing tickets.
• For digital sales: A maximum of 10 tickets may be purchased at one time.

6. Interaction with Staff

Staff are not permitted to purchase raffle tickets sold by Partnered Logic.

A nominated manager or supervisor will assist staff who request help with a gambling problem, providing referral details and related support materials. This will be done privately to protect the staff member’s confidentiality.

Staff who display signs of distress related to problem gambling will also be offered assistance.

7. Interaction with Problem Gambling Support Services

A Manager or senior staff member will contact Gambler’s Help services twice a year to obtain updated publications and information. This will be communicated to staff and made available for customer use.

8. Customer Complaints

Complaints about a breach of the Code may be directed to Partnered Logic on 1800 565 950 or info@partneredlogic.com.

Complaints may also be made to the Victorian Gambling and Casino Control Commission on 1800 182 457.

Partnered Logic will review complaints and provide an outcome within five (5) business days. Complaints will be recorded to enable VGCCC monitoring.

9. Commitment to Discourage Gambling by Minors

Partnered Logic does not encourage gambling habits in children and will not target minors in promotions or knowingly sell tickets to minors.

Partnered Logic will not supply a prize containing liquor or other age-restricted products to a minor.

10. The Gambling Environment

Partnered Logic will discourage excessive or repeated purchase of tickets. To achieve this, Partnered Logic will:

• Set a limit on the volume or value of tickets sold to an individual.
• Check the database of regular purchasers to detect excessive behaviour.
• Not engage in hard-sell techniques.

11. Financial Transactions

Partnered Logic will not cash cheques or extend credit for raffle ticket purchases. Customers will be advised accordingly.

Cash prizes are not permitted in Victoria, except that cash may form up to 10% of a travel prize.

12. Responsible Advertising Promotions

Any advertising or promotions undertaken by Partnered Logic will:

• Comply with the Australian Association of National Advertisers Code of Ethics.
• Not be false, misleading, or deceptive regarding odds, prizes, or chances of winning.
• Have consent before identifying any person as a prize winner.
• Not be offensive or indecent.
• Not suggest that entering a raffle is a strategy for financial betterment.
• Not promote alcohol consumption while buying raffle tickets.

These standards will be incorporated into the advertising checklist and applied to all proposed advertising.

Processes and Structures to Support Implementation

1. Responsible Gambling matters will be a standing agenda item at Board and staff meetings.
2. A Responsible Gambling Officer from senior staff will be appointed to:
   • Handle difficult customer contacts.
   • Liaise with Gambler’s Help services for information, advice and training.
   • Induct new staff in responsible gambling matters and the Code.
   • Handle responsible gambling issues raised by staff.
   • Identify staff for recognition regarding responsible gambling efforts.

Code Review Process

1. The Code will be reviewed yearly on its anniversary.
2. Input will be gathered from management, staff and a sample of patrons about the Code’s effectiveness.
3. A review report will be provided to the Victorian Gambling and Casino Control Commission by 30 June each year.